Return & Refund Policy

Return and Refund Policy:

At Ultrafresh Modular Solutions Ltd. we strive to provide our customers with high-quality products and excellent service. However, we understand that there may be instances when you need to return a product or request a refund. Please review our return and refund policy below to understand the conditions under which returns and refunds are applicable and the conditions for replacement when a product is damaged.

Returns and Refunds:

  1. Defective or Damaged Products: If you receive a product that is damaged or defective, please contact our customer support team within [number of days] days of receiving the item. We will provide instructions for returning the product. Once we receive the damaged or defective item, we will initiate a replacement based on your preference, no refunds are disbursed.
  1. Change of Mind: We understand that sometimes you may change your mind about a purchase. In such cases, we offer returns and refunds under the following conditions:  

   - Product once delivered will not be accepted under returns.

   - The return request is should be made before date of delivery.

   - The customer is responsible for the return shipping costs.  

   Once we receive the returned item and inspect it, we will initiate a replacement for the purchase product,

No Return Applicable:

There are certain situations in which we do not accept returns or offer refunds. These include:

  1. Customized or Personalized Products: Products that have been customized or personalized according to your specifications cannot be returned unless they are damaged or defective upon arrival.
  2. Products Without Original Packaging: Products that have been used or are missing their original packaging cannot be returned for replacement.

 Conditions for Replacement Due to Damage:

If you receive a damaged product and would like a replacement, please follow these conditions:

  1. Contact our customer support team within 48 working hours of receiving the damaged item.
  2. Provide clear photographs of the damaged product and its packaging to assist us in processing your replacement request.
  3. We will send you a replacement product at no additional cost.

Please note that the conditions mentioned above are subject to change and may vary depending on the specific products or special promotions. It is important to review the product details and the terms and conditions associated with each purchase to understand the return and refund options available for that product.

For further assistance or to initiate a return, refund, or replacement request, please contact our customer support team at OR 1800 226 900.

This Return and Refund Policy is effective as of 19-10-2023 and is subject to change without prior notice. We recommend reviewing this policy periodically to stay informed of any updates.

  • Title


  • Title


  • Title